Student Support Services

The role of Learning Support is to help ensure the academic, behavioural and social well-being of students. We are dedicated to ensuring that students are provided with appropriate educational and social tools to succeed in school and beyond. We offer effective school-wide behaviour and leadership programmes, support students within the mainstream environment, provide intervention strategies to students and teachers, and monitor students’ progress and achievements.

The programmes, intervention strategies and training is developed based on students’ and classroom needs. We collaborate with class teachers, parents and external agencies in supporting, assessing and monitoring students’ progress.

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Pastoral Counselling

Middleton International School's Pastoral Counselling Services include:

  • Providing emotional support for students to help them cope with mental stress relating to a new environment or course demands;
  • Implementing programmes to create a culture and climate of care, trust and friendliness that encourage student attendance and involvement; etc and
  • Sharing of children’s development in the Parent-School Partnership.

Other Student Support Services:

  • School facilities to enrich the students’ educational experiences
  • Extra Curricular Activities for the holistic development of students
  • Bus transport service (optional)
  • Close collaboration with parents/guardians to support our students
  • Assistance to international students in general to help them to adapt to the local environment or seek other support services

The list of up-to-date student support services will be communicated via parent handbook, notice boards, and Student Representatives Committee meetings.

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People and Processes to Support Our Students

Our teachers are responsible for providing counselling for students when required, be it for academic, behavioural and social well-being. Middleton ensures that all teachers have adequate and relevant training to ensure they are adept at supporting our students. We conduct induction when new staff members join the school and provide regular training conducted by our in-house pedagogy team or external providers.

The school also provides several programmes to instil a culture and climate of care, trust and friendliness to encourage student involvement. Our Eco-Warriors help promote a sustainable, eco-friendly school through initiatives like Sustainable Dress-Up Day and gardening programmes.

The Student Representative Council meets regularly to discuss student/school issues and work closely with the school community to promote a better learning environment.

We always strive to ensure that our students receive the highest standards of education, care and support. We continually enhance and improve our training, programmes, and services through feedback, sharing, and regular evaluation and reviews. The rigorous review process encompasses the scope, suitability, quality, effectiveness of these programmes and services. We always welcome suggestions and feedback from our parents and students through informal or formal channels such as our regular satisfaction surveys. We take all feedback seriously and make every effort to address them with our community.

Student Medical Insurance

All students are covered with the School Medical Insurance Policy for hospitalisation and related medical treatment for the entire course duration.

Singaporean/PR students are exempted if they are already covered by their own medical insurance plan.

Middleton has appointed Liberty Insurance Pte Ltd as our Medical Insurance Provider

Feedback

We welcome suggestions and feedback from parents/students for the continual evaluation, improvement and quality assurance of the school’s educational services and practice. Every effort shall be taken to address feedback and complaints, informal or formal. All parent complaints within an education environment where misunderstandings and complaints must be handled both professionally, sensitively and in confidence.

The current procedure has been formulated to handle complaints from parents who may have a broad spectrum of issues requiring urgent attention and resolution. Essentially, a complaint is an expression of significant dissatisfaction by a parent who has legitimate interest in the school, about the conduct, actions or omissions relating to areas of educational operations.

Emphasis should be placed on the informal resolution of minor complaints and the avoidance of escalation. At Middleton International School, we place particular value and emphasis on addressing the complainant’s grievance in a manner that is fair, honest and acceptable to both parties.

At Middleton International School, we place high priority on registering the complaint or grievance in a timely manner, acknowledging the receipt of the complaint to the parent, a full and fair investigation and the relaying of such findings to the Principal or School Executive.

Middleton International School will make every endeavour to acknowledge parent complaints within 2 working days and to effects a resolution to all parent complaints within a time frame of 14 working days and resolve within 21 working days.

Dispute Resolution

The dispute resolution and grievance process shall be activated if complaints could not be resolved satisfactorily within 14 working days. The dispute resolution shall align with the provision in Private Education Act.

If internal efforts to resolve disputes fails and/or there is an absence of an acceptable solution, the matter shall be escalated to an external mediator and the aggrieved parent may approach the CPE’s Student Services Centre (SSC) for help.

The parent is required to fill up an application form at the SSC, stating the nature of the dispute. The officers at the SSC will review the complaints and may refer the matter to the CPE Mediation – Arbitration Scheme.

The CPE Mediation – Arbitration Scheme is jointly drawn up with the Singapore Mediation Centre (SMC) and the Singapore Institute of Arbitrators (SIArb), and is designed to provide students and private education institutions a quick and affordable way of resolving disagreements.

The procedure for Dispute Resolution of the CPE Mediation– Arbitration Scheme shall be followed.