Refund Policy and Procedure
|% of [amount paid under Course Fees and Misc Fees]||If Student’s written notice of withdrawal is received:|
|100%||8 Calendar weeks or more before the commencement date of each term.|
|50%||Less than 8 calendar weeks and more than 4 calendar weeks before the commencement date of each semester.|
|0%||Upon commencement date of each term|
Middleton International School shall have a fair and reasonable refund policy for any payment made.
The refund policy is clearly communicated to all its students via the website, student contract and parent handbook. The refund policy must be clearly explained to all parent/guardian (on behalf of the students) and prospective parent/guardian (on behalf of the students). The policy should also be available in parent/guardian (on behalf of the students) native languages where applicable.
The refund policy must include, but is not limited to, the following:
- time taken to process refund request (must not be more than 7 days);
- any refund condition (if applicable);
- any non-refundable fee paid (if applicable);
- status of fee paid should any course be cancelled. The MIS must state the conditions under which a course may be cancelled;
- when withdrawal application is approved; etc.
MIS will regularly review the refund policy to ensure that it remains fair to students.
Middleton International School has refund procedures which are aligned with the refund policy to execute any refund request. If the refund policy differs for different types of payments or different modes of payment, then there must be clearly differentiated procedures.
The processes are clearly communicated to the students via the website and student handbook.
Refund records (may be in softcopy) are accurate and up-to-date. Records should be kept according to financial guidelines and are easy to retrieve for audit purposes.
Relevant staffs are conversant with the refund procedures and demonstrate strict adherence and MIS shall regularly reviews the refund procedures for continual improvement